Modernizing Government Services: A Comprehensive Review of Clariti Permitting & Licensing SaaS

Clariti Permitting & Licensing is a cloud-based SaaS solution designed to help government agencies streamline their permitting and licensing processes. Known for its flexibility and ease of use, Clariti caters to governments of all sizes, offering tools that improve operational efficiency and citizen satisfaction. Its emphasis on configurability and scalability makes it a standout choice for agencies looking to modernize their workflows.

Key Features

1. Configurable Workflows

   • Clariti enables agencies to configure workflows that match their specific business processes. This flexibility ensures that even unique or complex requirements can be accommodated without significant customization or coding.

2. Citizen Self-Service Portal

   • Residents and businesses can access a user-friendly portal to apply for permits and licenses, track application statuses, and pay fees online. This feature reduces the need for in-person visits and enhances transparency.

3. Mobile Access

   • Clariti offers mobile accessibility, allowing inspectors and field staff to update application statuses, complete inspections, and upload documents in real-time.

4. Integrated Payments

   • The system integrates with multiple payment gateways, enabling secure online transactions for application fees, renewals, and fines. Payment tracking is automated, reducing administrative burdens.

5. Reporting and Analytics

   • Clariti provides powerful reporting tools that generate insights into application trends, processing times, and revenue. These analytics support data-driven decision-making and resource allocation.

6. Scalable Design

   • Whether serving a small town or a large metropolitan area, Clariti is designed to scale seamlessly with the agency's growth and evolving needs.

7. No-Code Customization

   • Unlike many competitors, Clariti offers no-code customization options, making it easy for agencies to adapt the platform without relying on extensive IT resources.

Benefits

1. Enhanced Efficiency

   • Clariti automates manual processes, reducing errors and speeding up approvals. This improvement in efficiency allows staff to focus on higher-priority tasks.

2. Improved Citizen Experience

   • The self-service portal empowers citizens and businesses, providing them with 24/7 access to the application process and eliminating unnecessary delays.

3. Seamless Collaboration

   • Clariti facilitates collaboration across departments by centralizing data and workflows. This ensures consistency and improves communication.

4. Cost-Effectiveness

   • The platform's no-code configurability reduces the need for costly IT interventions, making it a cost-effective choice for governments of all sizes.

5. Compliance

   • The system helps ensure adherence to local and state regulations by standardizing workflows and maintaining accurate records.

Challenges

1. Learning Curve

   • While the platform is user-friendly, initial training may be necessary for staff to fully utilize its capabilities, especially in agencies new to digital systems.

2. Complex Implementation for Large Agencies

   • Although Clariti is highly configurable, large-scale implementations may still require significant planning and coordination to ensure all workflows are correctly set up.

3. Dependence on Internet Connectivity

   • As a cloud-based solution, consistent internet access is crucial for optimal performance. Agencies in areas with unreliable connectivity may face challenges.

Pricing

Clariti does not publicly disclose its pricing. Costs are typically based on the size of the agency, the number of users, and the specific modules or features required. Interested agencies should contact Clariti for a customized quote.

Comparison with Competitors

• Compared to Tyler Technologies' Enterprise Permitting & Licensing, Clariti offers a more streamlined and cost-effective option for small to medium-sized governments. Its no-code customization is particularly appealing to agencies with limited IT resources.
• While OpenGov Permitting & Licensing focuses on citizen engagement, Clariti balances ease of use with robust features, making it a versatile choice for diverse needs.

Final Thoughts

Clariti Permitting & Licensing is a modern, flexible, and user-centric SaaS solution ideal for government agencies looking to improve efficiency and citizen satisfaction. Its no-code customization and scalability make it a strong contender in the permitting and licensing software market. While larger agencies may require more time for setup, the platform's long-term benefits in operational efficiency and transparency are well worth the investment.

You can learn more about Clariti Permitting & Licensing by visiting their website here.

Rating: 4.4/5
Ideal For: Small to medium-sized governments seeking an affordable, flexible, and easy-to-use permitting and licensing solution.